Inway Systems named Microsoft Solutions Partner for Modern Work once again
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We are very pleased to announce that Inway Systems has once again been recognised as a Microsoft Solutions Partner for Modern Work. With this recognition, Microsoft is affirming not only our technical expertise but also our ability to support companies in adopting modern ways of working using Microsoft technologies.
This recognition is particularly relevant today because 'Modern Work' has evolved significantly: modern collaboration has long since moved beyond just email, meetings, and file sharing.
What does Microsoft Solutions Partner for Modern Work mean?
The Solutions Partner for Modern Work designation, as Microsoft calls it, is part of the Microsoft AI Cloud Partner Program. It is aimed at partners who have demonstrated expertise in Microsoft 365, Microsoft Teams, and Microsoft SharePoint ranging from implementation, collaboration, and productivity solutions to security and modern workplace concepts.
The focus is on how companies can make their collaboration more digital, efficient, and future-proof.
How Microsoft evaluates its partners
The award is based on a Partner Capability Score. Microsoft evaluates three dimensions:
- customer base growth,
- employee qualifications and certifications,
- and measurable success in deploying and using Microsoft 365 solutions for customers.
The designation thus stands not only for technical expertise, but also for demonstrable project experience and effective implementation in practice.
Modern Work and Business Applications — two pillars of a strong partnership
For Inway Systems, the Modern Work award complements our existing status as Microsoft Solutions Partner for Business Applications. While Business Applications confirms our expertise in Microsoft Dynamics 365, Modern Work represents the way people collaborate using technology — both internally and on customer projects.
Together, these two awards demonstrate that we do not view modern work environments in isolation. We combine collaboration, productivity, and business processes into a holistic approach.
This is precisely where the relevance of AI lies.
Why AI is part of modern work today
Today, artificial intelligence no longer delivers value solely through individual applications. It connects the entire work environment from collaboration in Microsoft 365 all the way to the operational processes of ERP and CRM systems.
The key point, then, is this: Modern Work doesn’t end with Teams, Outlook, or SharePoint.
Today, modern work also means that employees can find information faster, prepare for decisions more effectively, and have recurring tasks supported or automated by AI.
While Microsoft 365 primarily improves personal productivity and collaboration, Dynamics 365 demonstrates how AI applies those same principles to specific business processes: in finance, procurement, sales, and service.
As a result, AI becomes the connecting element between modern work and business applications.
How AI Drives Microsoft 365 and Dynamics 365 Forward in Practice
In today’s workplace, the benefits of AI are evident on multiple levels.
In the Microsoft 365 ecosystem, AI helps employees process information faster, communicate more efficiently, and prioritise tasks more effectively — for example, through summaries, drafts, or context-aware support in day-to-day operations.
In Dynamics 365, AI goes one step further: it not only supports people but also directly influences business processes.
A look at real-world examples shows where AI agents and Copilot features are already providing concrete support today:
In the finance sector, AI-powered functions and agents are already taking on important tasks to lighten the workload. The Payables Agent in Microsoft Dynamics 365 Business Central assists with the processing of incoming invoices: from the initial message to the prepared journal entry draft. The Account Reconciliation Agent in Dynamics 365 Finance helps automate account reconciliations and identify discrepancies early on.
In procurement, added value is created wherever communication, response, and data maintenance have traditionally required a great deal of manual work. For example, the Purchase Order Agent in Business Central supports the processing of purchase orders. The Supplier Communications Agent in Dynamics 365 SCM helps structure communication with suppliers and prepare changes for further processing.
In sales, AI speeds up the preparation and handling of customer interactions. For example, the Sales Order Agent in Business Central supports order-related processes. Additionally, Copilot in Dynamics 365 Sales helps consolidate leads and opportunities, prepare for customer meetings, and make relevant information available more quickly.
All of these scenarios represent the same stage of development: AI not only improves personal efficiency but also transforms collaboration between people, systems, and processes. This is evident, among other things, in the fact that AI:
- Automates routine tasks and reduces error rates
- Relieves employees of analytical and creative tasks
- Accelerates data-driven decision-making processes
- Makes communication and collaboration more efficient
The real added value does not come from individual tools, but rather when information and processes interact across systems.
Qualified professionals with up-to-date expertise
Our consultants are certified in Microsoft 365, Dynamics 365, and AI technologies, and they use these tools themselves on a daily basis. That makes all the difference: someone who uses a tool every day provides different advice than someone who only knows it from the documentation.
Comprehensive consulting rather than simply implementing a tool
At the same time, we support companies not only in implementing individual tools, but also in further developing their ways of working. In practice, this means: we analyse existing processes, work with the client to identify the areas with the greatest potential for improvement, and evaluate use cases based on effort, benefit, and feasibility.
It’s not just a matter of which tool to implement, but above all, where AI creates the greatest value: in document processing, in coordination with suppliers, in sales support, or in cross-team collaboration.
We don’t just provide the technology. We show how it works in practice.
Outlook: the next phase of modern work
Being recognised once again as a Microsoft Solutions Partner for Modern Work is both a validation and an incentive for us. With the growing influence of artificial intelligence, the next phase of modern work is beginning, and it affects not just individual tools, but the entire work environment.
Microsoft is consistently driving the development of Copilot and AI-powered agents in Dynamics 365 and Microsoft 365. At the same time, systems that provide context-aware information are becoming increasingly important. For businesses, this means the question is no longer whether AI will be integrated into operational processes, but when, where, and for what purpose.
Inway is keeping pace with this development: on our blog, in our webinars, and above all, in our daily collaboration with our customers.
Would you like to know how Microsoft Copilot and AI-powered agents can change the way you work? Please contact us. We'll show you which scenarios in your company offer the greatest leverage.
